Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@kubome.co.uk. Please note that returns must be sent to:
60 Sussex Road, South Croydon, CR2 7DA

If your return is accepted, we’ll provide a return shipping label, along with instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer, and the cost of the label will be deducted from your final refund.

Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to reach out to us at hello@kubome.co.uk.

Damages and Issues

Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or incorrect — we’ll make it right as quickly as we can.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Used goods (like candles, oils)

• Custom or personalised items (e.g. mosaics)
  

• Hazardous materials, flammable liquids, or gases

If you’re unsure, feel free to get in touch with any questions.

Exchanges

The quickest way to get what you want is to return the item you have (once accepted) and place a new order for the correct item.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card provider to process it.
If more than 15 business days have passed since your return was approved, please email us at hello@kubome.co.uk.