Payments & Safety

  • Absolutely — your payment information is safe with us. All payments are processed through Shopify’s secure checkout system, which uses industry-standard encryption to protect your details. We never store or see your full payment information, and we only work with trusted payment providers. You can shop with confidence knowing your data is handled with care.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • Yes, we do! We accept secure online payments through Shopify’s checkout, including major debit and credit cards, PayPal, Apple Pay, Google Pay, and more. Every transaction is encrypted and processed safely, so you can shop with peace of mind.

  • You can learn more about how we handle payments and processing by visiting our Shipping Policy & Terms of Service pages. There, you’ll find everything from accepted payment methods to how pre-orders and deposits work. And if you still have questions, we’re always happy to help via our Contact Us page!

    For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept all major forms of payment, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Shop Pay. Everything is handled securely through Shopify’s trusted checkout system, so you can choose the method that suits you best and shop with ease.

Shipping & Delivery

  • Most in-stock items ship within 2–4 working days, and standard UK delivery usually takes 2–5 working days after dispatch.

    For pre-orders or custom handmade pieces (like our bespoke mosaics), delivery can take a little longer — typically around 2–3 weeks, depending on the maker.

    If you’re placing a pre-order ahead of our launch, your order will be shipped from 1st August 2025. We’ll always keep you updated along the way!

  • Shipping costs vary based on the size and weight of your order, but we keep it as fair and simple as possible.

    You’ll see the exact shipping cost calculated at checkout before you complete your purchase. Occasionally, we also offer free shipping promotions, so keep an eye out (or join our mailing list to be the first to know).

    The typical cost is £5.99 for standard delivery and £7.99 for express delivery. Free shipping is available on orders above £75.

    If you’re ordering something especially fragile or made-to-order, we may include a little extra care in the shipping to make sure it arrives beautifully and safely.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping for orders above £75. Check the cart to see the current deal on free shipping.

  • At the moment, we ship across the UK only. But we’re working on expanding our reach soon!

    If you’re outside the UK and have your heart set on something, feel free to reach out via our Contact Us page — we’re always happy to explore custom shipping options where possible.

  • If you're in the UK, then yes — we ship to your area!

    We lovingly pack and post all orders from our home studio and currently deliver nationwide. If you're outside the UK and wondering if we can ship to you, just get in touch — we’re happy to see what we can do!

Warranty

  • All our pieces are carefully handmade and packed with love, but if something arrives damaged or isn’t quite right, we’ll absolutely make it right. While we don’t offer a formal warranty, we do stand by the quality of everything we sell — so just get in touch and we’ll sort it out.

  • We don’t currently offer an extended warranty, as our products are made to last and undergo careful checks before they reach you. If anything feels off or arrives less than perfect, just let us know — we’re always here to help.

Returns & Refunds


  • Yes, we offer full and partial refunds — if something isn’t quite right, you can return eligible items within 14 days of receiving your order. Just make sure the item is unused, in its original packaging, and in resellable condition.

    Please enquire for more information about our Refund policy.

  • You can request a refund within 14 days of receiving your item. Please reach out to us through our Contact Us page, and we’ll guide you through the return process.

  • You’ll receive a full refund for the item(s) returned, excluding original shipping costs (unless the item was faulty). If the packaging is damaged and not in a sellable condition we may partially refund. Once we’ve received the return in good condition, we’ll process your refund within a few working days.

  • Return shipping costs are the responsibility of the customer. As a small, independent business, we’re mindful of keeping things fair and sustainable — but we’re always here to guide you through the return process and make it as smooth as possible.